Services We Offer
Full-Service Customer Engagement Solutions Driving Tangible Results
Your business relies on satisfied customers. Triton’s sales and customer care professionals are available 24/7/365 here in the U.S. to address customer service, customer retention, technical support, help desk services, account management, billing support, product returns/exchanges, surveys and more.
Omnichannel Customer Support Strategy
Everyone has their own way of connecting with a business. Therefore, it’s critical to service your customer’s in their preferred engagement method. Triton offers several outreach channel solutions including Live Agents, Automated Messaging such as Interactive Voice Response (IVR), SMS/Text Messaging and provides support for email, social media and web chat.
SMS / TEXT MESSAGING
Text-enable your customer service, customer relationship, and sales with Triton’s patent-pending catoSMS solution. This smart customer service approach allows a direct relationship with the consumer in the communication method they prefer – text.
Positive conversion from a prospect to a customer takes finesse and intelligence. Triton has years of experience to turn retail/online retail non-buyer, abandoned shopping cart consumer and a non-buyer lead from phone sales to buyers.
When your direct response campaign leads a prospect to Triton, we are ready to turn that inbound sales lead into a customer. Experience, accountability, product/service knowledge and exceptional contact center support for B2B and B2C clients is how we represent your brand and your value proposition.
Our team of customer retention specialists is trained to assess a situation and convert at-risk opportunities to wins. Look no further than Triton to problem-solve from cancel saves to customer win-back.