Services We Offer
Triton applies all forms of inbound and outbound customer engagement touchpoints via phone, mobile, online, SMS/Text, Automated Messaging and more. With a robust routing system, your customer interaction and sale opportunity is not “on hold”.
Your business relies on satisfied customers. Triton’s sales and customer care professionals are available 24/7/365 here in the U.S. to address customer service, customer retention, technical support, help desk services, account management, billing support, product returns/exchanges, surveys and more.
Omnichannel Customer Support Strategy
Everyone has their own way of connecting with a business. It’s up to you to make sure you are servicing to your customer’s chosen method of engagement. Triton offers several channels of outreach solutions including Live Agents, Interactive Voice Response (IVR), SMS/Text Messaging and Automated Messaging and more.
You invested in the marketing and advertising programs to attract the right customers. Once on board, it’s time to maximize the customer lifetime value and experience with ongoing communication and support. Use Triton to reduce earnings leakage and yield lead generated sales.
Positive conversion from a prospect to a customer takes finesse and intelligence. Triton has years of experience to turn retail/online retail non-buyer, abandoned shopping cart consumer and a non-buyer lead from phone sales to buyers.
When your direct response campaign leads a prospect to Triton, we are ready to turn that inbound and outbound sales lead into a customer. Experience, accountability, product/service knowledge and exceptional contact center support for B2B and B2C clients is how we represent your brand and your value proposition.
Our team of customer retention specialists is trained to assess a situation and convert at-risk opportunities to wins. Look no further than Triton to problem-solve from cancel saves to customer win-back.
Text-enable your customer service. customer relationship, and sales with Triton’s catoSMS solution. This smart customer service approach allows a direct relationship with the consumer in the communication method they are very accustomed to – text. With 95% of Americans using some type of cellphone device, your customers advertising message will not be lost in the crowd. Customers will be ready to respond to your message and our Triton staff will be available 24/7/365 if they opt in for a 1-on-1 conversation.