Services We Offer
Triton applies all forms of inbound and outbound customer engagement touchpoints via phone, mobile, online, SMS/Text, Automated Messaging and more. With a robust routing system, your customer interaction and sale opportunity is not “on hold”.
Your business relies on satisfied customers. Triton’s sales and customer care professionals are available 24/7/365 here in the U.S. to address customer service, customer retention, technical support, help desk services, account management, billing support, product returns/exchanges, surveys and more.
Omnichannel Customer Support Strategy
Everyone has their own way of connecting with a business. It’s up to you to make sure you are servicing to your customer’s chosen method of engagement. Triton offers several channels of outreach solutions including Live Agents, Interactive Voice Response (IVR), SMS/Text Messaging and Automated Messaging and more.
Text-enable your customer service, customer relationship, and sales with Triton’s patent-pending catoSMS solution. This smart customer service approach allows a direct relationship with the consumer in the communication method they prefer – text. With 95% of Americans using some type of cellphone device, your product/service advertising message will not be drowned out by the competition. . Customers will be ready to respond to your message and our Triton staff will be available 24/7/365 if they opt in for a 1-on-1 conversation.
Positive conversion from a prospect to a customer takes finesse and intelligence. Triton has years of experience to turn retail/online retail non-buyer, abandoned shopping cart consumer and a non-buyer lead from phone sales to buyers.
No matter what stage in business growth you’re in, generating revenue-producing customers is critical. Partner with Triton to engage and nurture leads and turn a lead into a customer that drives incremental revenue. Triton is your perfect sales and customer acquisition partner.
Our team of customer retention specialists is trained to assess a situation and convert at-risk opportunities to wins. Count on Triton to problem-solve from cancel saves to customer win-back.