Services

Triton Technologies is the clear choice for all your customer engagement solutions.

As a strategic partner with our clients, Triton creates cost-effective, scalable full-service customer engagement solutions that allow you to concentrate on growing your business. Triton works hand-in-hand with you to bring the best-integrated customer care and sales programs to life to address your business needs.

Services We Offer

Triton applies all forms of inbound and outbound customer engagement touchpoints via phone, mobile, online, SMS/Text, Automated Messaging and more. With a robust routing system, your customer interaction and sale opportunity is not “on hold”.

CUSTOMER SERVICE

Your business relies on satisfied customers. Triton’s sales and customer care professionals are available 24/7/365 here in the U.S. to address customer service, customer retention, technical support, help desk services, account management, billing support, product returns/exchanges, surveys and more.

Omnichannel Customer Support Strategy

Everyone has their own way of connecting with a business. It’s up to you to make sure you are servicing to your customer’s chosen method of engagement. Triton offers several channels of outreach solutions including Live Agents, Interactive Voice Response (IVR), SMS/Text Messaging and Automated Messaging and more.

SMS/TEXT

Text-enable your customer service, customer relationship, and sales with Triton’s patent-pending catoSMS solution. This smart customer service approach allows a direct relationship with the consumer in the communication method they prefer – text. With 95% of Americans using some type of cellphone device, your product/service advertising message will not be drowned out by the competition. . Customers will be ready to respond to your message and our Triton staff will be available 24/7/365 if they opt in for a 1-on-1 conversation.

LEAD GENERATION

Positive conversion from a prospect to a customer takes finesse and intelligence. Triton has years of experience to turn retail/online retail non-buyer, abandoned shopping cart consumer and a non-buyer lead from phone sales to buyers.

CUSTOMER ACQUISITION

No matter what stage in business growth you’re in, generating revenue-producing customers is critical. Partner with Triton to engage and nurture leads and turn a lead into a customer that drives incremental revenue. Triton is your perfect sales and customer acquisition partner.

CUSTOMER RETENTION

Our team of customer retention specialists is trained to assess a situation and convert at-risk opportunities to wins. Count on Triton to problem-solve from cancel saves to customer win-back.

Every Client Campaign Is Fully Supported By Our 1-2-3 Process:

  • Dedicated Account Team
  • Measurement Dashboard
  • Custom Campaign Planning, Training and Execution

Your Challenges Are Our Achievements

Check it off your “to do” list when you work with Triton. Together, we will resolve your marketing and sales challenges. It’s our commitment to bring validated, cutting-edge multichannel solutions to today’s competitive landscape to attract, keep and reward customers in this global economy.

Whether you are a Fortune 500 enterprise or a burgeoning startup, Triton has worked in your industry and can add value to solving challenges such as:

  • Customer Experience
  • Sales Effectiveness
  • Customer Retention
  • Cost Management
  • Security, Fraud Protection and Compliance

CONTACT US

Contact Triton Technologies Today or Call (800) 704-7538