Services 2018-08-14T19:49:53+00:00

Services

Triton Technologies is the clear choice for all your customer engagement solutions.

As a strategic partner with our clients, Triton creates cost-effective, scalable full-service customer engagement solutions that allow you to concentrate on growing your business. Triton works hand-in-hand with you to bring the best-integrated customer care and sales programs to life to address your business needs.

Services We Offer

Triton applies all forms of inbound and outbound customer engagement touchpoints via phone, mobile, online, SMS/Text, Automated Messaging and more. With a robust routing system, your customer interaction and sale opportunity is not “on hold”.

CUSTOMER SERVICE

Your business relies on satisfied customers. Triton’s sales and customer care professionals are available 24/7/365 here in the U.S. to address customer service, customer retention, technical support, help desk services, account management, billing support, product returns/exchanges, surveys and more.

Omnichannel Communication Strategies

Everyone has their own way of connecting with a business. It’s up to you to make sure you are servicing to your customer’s chosen method of engagement. Triton offers several channels of outreach solutions including Live Agents, Interactive Voice Response (IVR), SMS/Text Messaging and Automated Messaging and more.

REVENUE GENERATION

You invested in the marketing and advertising programs to attract the right customers. Once on board, it’s time to maximize the customer lifetime value and experience with ongoing communication and support. Use Triton to reduce earnings leakage and yield lead generated sales.

LEAD GENERATION

Positive conversion from a prospect to a customer takes finesse and intelligence. Triton has years of experience to turn retail/online retail non-buyer, abandoned shopping cart consumer and a non-buyer lead from phone sales to buyers.

CUSTOMER ACQUISITION

When your direct response campaign leads a prospect to Triton, we are ready to turn that inbound and outbound sales lead into a customer. Experience, accountability, product/service knowledge and exceptional contact center support for B2B and B2C clients is how we represent your brand and your value proposition.

CUSTOMER RETENTION

Our team of customer retention specialists is trained to assess a situation and convert at-risk opportunities to wins. Look no further than Triton to problem-solve from cancel saves to customer win-back.

Every Client Campaign Is Fully Supported By Our 1-2-3 Process:

  • Dedicated Account Team
  • Measurement Dashboard
  • Custom Campaign Planning, Training and Execution

Your Challenges Are Our Achievements

Check it off your “to do” list when you work with Triton. Together, we will resolve your marketing and sales challenges. It’s our commitment to bring validated, cutting-edge multichannel solutions to today’s competitive landscape to attract, keep and reward customers in this global economy.

Whether you are a Fortune 500 enterprise or a burgeoning startup, Triton has worked in your industry and can add value to solving challenges such as:

  • Customer Experience
  • Sales Effectiveness
  • Customer Retention
  • Cost Management
  • Security, Fraud Protection and Compliance

CONTACT US

Contact Triton Technologies Today or Call (800) 704-7538