Customer Service
Happy Customers Mean Happier Bottom Lines
Outsource your customer contact center services fully or partially to optimize results efficiently and affordably. We partner with our clients to help them build more loyal and rewarding relationships with their own clients.
Custom Campaign Solutions
Triton keeps up with today’s fast-paced customer service experience utilizing our seamlessly integrated technology infrastructure established at our call center locations. Leveraging current business trends, strategies and methodologies we assimilate into our clients' customer service technology systems seamlessly. Let us show you what we can do as we apply our market knowledge and best-practices to every client campaign!
We Offer Customer Service Solutions To Fit Any Need
Triton develops an acquisition strategy that creates a path for on-boarding your targeted leads. Our proven system for managing the entire customer acquisition cycle is defined, measurable and adaptable for inbound and outbound campaigns - independently or collectively.
Outbound Customer Service
Service Path Steps
- We conduct data analysis to uncover areas where revenue retention can be enhanced. We research methodologies and history related to handling credits, returns, credit card issues and shipping.
- We model for improvements, run monthly tests against the model, and implement enhancements to optimize results.
Inbound Customer Service
Our management and customer service teams are focused on saving sales and creating revenue retention opportunities. We establish an experiential one-on-one relationship with each customer that calls in. We deepen the customer’s trust to build a long-term relationship and valued customer experience that drives repeat business and revenue growth.
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Experience and Success
- Decades of proven experience designing, implementing and managing multi-service programs.
- Expedient campaign deployment achieved in our team-focused environment.
- Real-time campaign reporting that helps guide your decisions.
- Our in-house seasoned agents are highly trained and career focused, which provides our clients a more dedicated, stable and educated representative as opposed to a gig economy/virtual agent.
- Triton's customer centric business practices provide a more positive customer experience before and after the sale which drives customer loyalty and profits.
- Attention to customer LTV campaign building enriches the customer relationship.
Results You Can Measure
Find out how we've helped our clients!
- We've achieved a 20-30% reduction in contact center costs via internal process improvements.
- Triton has maintained a high 80-90% average first call-resolution rate for customer care issues.
- Improved LTV and customer retention using clients' data for sharper insights.
- We’ve successfully retained 80% of our skilled in-house, full-time customer experience professionals.
Get Started Today and Let Triton Deliver You Customer Sales
Triton will bring value to your acquisition, activation, retention, sales conversion, upsell/cross-sell, customer win-back or any other customer relationship.