Customer Support Service Outsourcing
Give your customers the best service possible. Your bottom line will thank you.
Outsource customer service with Triton. We take the time to learn about your unique business and align our processes with your goals to help you build stronger, long-lasting relationships with your clients.
Modern Solutions for Customer Service Outsourcing
Customer service is the cornerstone of your business, so it needs to be handled properly. That’s why at Triton, we believe in leveraging new technologies, customer support strategies, and business trends to ensure the best service possible for all our clients’ customers. Our customer support outsource services can integrate with your current technology and make the process simple and hassle-free.
Comprehensive Customer Service Outsourcing for Small Businesses
Outsourcing your customer service expands your business capabilities by letting you hand off key service tasks to professionals.
Whether it’s technical support, scheduling tasks, or long-term customer retention strategies, customer support companies make it easy.
Triton has been a customer service interactions agency for the past decade. We are fully equipped to handle any and all of your customers’ needs, whether it’s phone calls, emails, social media responses and web chat.
Our Customer Support Services Include
- Set appointments
Technical and product support
Concierge service
Save a sale
Account information retrieval
Upsell and cross-sell
Bill reminders
Billing support
Scheduled meeting reminders
Help desk services
Store/office locator and directions
Fundraising
Support reps
Information requests
Product returns and exchanges
Customer satisfaction surveys
Order status updates
Customer retention
Live chat
- Text messaging solutions (SMS)
And much more
Proven Experience You Can Trust
We help our clients succeed
- Benefit from a decade of outsourcing customer support experience.
- Cut costs by 10-30% with proven strategies and internal process improvements.
- Get experienced, full-time outsource customer care call center professionals who know what they’re doing.
- Enjoy 80-90% average first call resolution rates with Triton’s experienced customer support service outsource representatives and instant response times.
Improve your life-time value (LTV) and customer retention rates with sharper data-driven insights and reporting compared to any other outsource customer support companies.
Identify Areas of Improvement
Data-driven solutions
Customer service isn’t a static process. It should evolve over time. We conduct in-depth data analysis and run monthly tests to optimize customer service and identify ways to enhance revenue retention.
Our data-driven processes are what make Triton Technologies one of the top customer service outsourcing companies.
Bespoke Customer Support Outsourcing Solutions
Designed for your business
- One of the dangers of customer service outsourcing is that clients can spot a call center right away. That’s why we work one-on-one with clients to create custom call center solutions that adapt to your brand.
- Eliminate customer frustration by outsourcing customer service to USA-based representatives and ensure your customers get the best support possible.
Decrease wait times and boost happiness with tailored 24/7 customer support service outsourcing solutions. We learn about your customers’ conversion path to determine how to maximize client satisfaction.
Measurable Results
See the improvements
- Make more informed business decisions and see the customer service outsource advantages with real-time campaign reporting.
- Ensure outsourcing customer service support stays on track with weekly—or more frequent—checkpoints with client service experts.
- Optimize customer support outsourcing performance with monthly tests to check for bottlenecks or inefficiencies in the current system.
- Save time by letting Triton handle all customer communication and outsource customer service emails and calls.
Retain your customers and encourage repeat purchasers by enhancing your customer experience.