Omnichannel Customer Support Strategy

Customers Want Fast Service Anytime, Anywhere and However They Choose

To successfully compete in the marketplace, it's important for brands and companies to be holistic and resolution minded when responding to and keeping customers. This is achieved through a seamless, integrated customer experience. Triton’s omnichannel customer support suite helps brands create that cohesive customer service experience by offering businesses a full fleet of customer support channels.

Triton Technologies

Your Customer Experience Partner

If you’re a company that deploys a multi-channel system to selling, marketing and customer service, consider Triton as your customer experience partner. Our proven breadth and depth of experience in self-service interactions with personal, live agent representatives gives you the edge over your competitors to enrich customer engagement and satisfaction.

Multi-Channel & Omnichannel Marketing

Multi-channel and omnichannel marketing strategies result in different customer experiences. Triton assists companies gain the omnichannel customer experience, thereby generating a richer, deeper customer relationship.

Multi-channel
A brand’s strategy to engage with customers across multiple platforms and channels.
Omnichannel
A consistent brand experience no matter what device or medium a customer uses, when they use it or where in their journey they are.
Triton Technologies

Triton’s Multi-channel Support Systems

Live Agents

We engage our highly trained, US-based professional customer service representatives.

Interactive Voice Response (IVR)

An automated telephony system that routes callers to the appropriate recipient(s) or responses. This Automated Messaging can be done via the touch-tone or speech-recognition software using simple voice commands.

SMS/Text Messaging

Triton's TapnTxt guides the customer through conversational, pre‐scripted text exchanges, which eliminates the costly, complex and typical frustrations found with Artificial Intelligence (AI) products and simple bots. It is perfect for sales, support functions, two‐way text communications, appointment setting, event invitations, surveys, promotions, fundraising and more.

Email, Social Media and Web Chat

We integrate within our client’s CRM and communications system. If your company uses email, social media and web chat offerings to reach your customers, we field all the time-consuming questions from customers thus driving your labor productivity and improving sales execution.

Intelligent Routing Solution Improves Customer Interactions

Triton's dynamic routing system determines the best methodology to route each customer interaction. Brands like yours will see an increase in customer satisfaction, customer retention and sales conversion. We’re confident about this solution because there will be less opportunity for a lost customer touch-point with all the flexible options Triton offers.

360 Degree Campaign Planning Approach

Triton’s management team works one-on-one with our clients to design a custom contact center plan. We look at the big-picture and fuse technology, branding, customer care, product value and script writing to deliver an integrated experience. The time is now to meet your shoppers’ customer service needs wherever and however they browse and buy your products or services.

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Omnichannel
Triton Technologies

Modern Consumer Behavior Demands Modern Solutions

Your customers are shopping through their mobile devices, digital platforms, telephones and at brick and mortar retail locations. To embrace their diverse shopping and engagement habits, it’s up to brands to adapt new merchandising and channel strategies to improve customer engagement for acquisition, retention and sales.

When it comes to customer service, let Triton’s integrated customer experience solutions answer the call. Outsourcing your customer service to Triton means you don’t have to invest time and money in updating your in-house operations and you’re providing your customers connection options. Triton has broadened and modernized our customer service solutions so you don’t have to spend capital or labor dollars.

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Let Triton Deliver The Leads You Need To Grow!

Triton has years of experience to turn retail/online retail non-buyer, abandoned shopping cart consumer and a non-buyer lead from phone sales to buyers.

CONTACT US

Contact Triton Technologies Today or Call (800) 704-7538